Return Policy

Thanks for choosing Daysyore. All of our Daysyore products are strictly tested by our quality inspection team before shipment, if unfortunately,you receive any wrong or defective items, or if you are not 100% satisfied with your purchase, you might need to return the order back to us to get it exchanged or refund. 

You can Return or Refund a product for up to 30 days from the date you received it. Any product you return must be in the same condition you received it and in the original packaging. Please keep the receipt.We'll also cover the return shipping costs if the issue or mistake is made by Daysyore (you received an incorrect or defective item, etc.).

30 Days - Any returns within 30 days will be handled on a case-by-case basis, and eligible for a full purchase price refund MINUS return shipping (restocking fee of up to 20%)

30+ Days - Any returns outside of 30+ days will not be eligible for a refund or exchange - excluding warranty claims. 

– When Daysyore Pays For Return Shipping?

  1. Under the circumstance that you receive a damaged or defective item, we will be able to exchange or cover the shipping fee if you decide to return it.

  2. Details are listed as below:
  • Item arrived defective and cannot be fixed with a replacement part
  • We shipped out the wrong item
  • We shipped it to the wrong address
  • We shipped a duplicate order
  • Item malfunctioned during the 30 day returns period (Assuming the customer assembled the item properly per the instruction manual

– When the Customer Pays For Return Shipping?

In the case of a return due to customer error, return shipping is the customer’s responsibility and shipping charges are paid by the customer. Pre-paid return shipping labels are not provided in these instances. It is important to note that original shipping and handling costs will be deducted from your total refund, and any order offered with special shipping charges is subject to a deduction of our actual outbound shipping costs. Examples of these customer returns may include:

  1. Buyers Remorse (“Not satisfied with performance”, “Item doesn’t fit me correctly”, “Item doesn’t meet my expectations”, “I tried it, but I want something else”, etc.)
  2. No Reason / No Longer Want

Misinterpretation of Product Description (failure to fully read item           details/descriptions/features)

Order Cancellation after the item already shipped out, even if you have not yet received the item

The customer bought the wrong one

The customer accidentally bought too many

The customer accidentally provided the wrong shipping address

After the 30 day returns period, customers may use the items Daysyore manufacturers product warranty period for repairs if the item is faulty or malfunctioning. Please see the manufacturer’s product warranty for details.

  1. Whether the products in our store are guaranteed or not depends on the situation of different products. We will explain it in the product description, or you can ask our customer service.

During the product warranty period, the seller or manufacturer guarantees remedies for product defects. During that time, the seller shall repair or replace the product if such defects present.

It does not generally allow the buyer to receive a refund. It guarantees that defects will be resolved with the repair or product replacement.

The refund will be issued within 7 working days after the receipt and validation of the return. You can check your payment account later.

RETURN PROCEDURE
Step 1
If you find any issue that you need to return the items, please email us at support@daysyore.com and let us know the issue and how you want to solve this.

IMPORTANT:

  • For items that arrive damaged or are defective, YOU MUST provide video/photos to support your claim that the item arrived damaged or is malfunctioning.
  • If a customer refuses to or fails to send photos/video of a claimed malfunctioning/damaged item, this return will be treated as “buyer’s remorse” and the customer is solely responsible for shipping it back. The customer is also vulnerable to the 15% restocking fee as well as any shipping charges the seller has paid out.
  • If a customer claims an item is defective/damaged, the customer must provide proof prior to return, with no exceptions. Use the Contact Us form to submit pics/videos for your return request.
  • Once we have received the approved returned item, we will review its condition. If the item is found to be defective, we will issue a refund.
  • If the return request for a damaged/defective item can be fixed with simple parts and support, we can provide the option of free replacement part(s) and advice on how to repair your item.
  • If the customer prefers to get it fixed instead of shipping the bulky equipment back to our warehouse, we do send out technicians or repairmen to customer homes.

Step 2
You will receive our response within 24 business hours normally. After receiving the information of the products, we will help provide either shipping lable or return address to you to process further returns.

Step 3
Ship back the products to us. Take a picture of what you shipped and send it to us, provide us the return shipping number. The maintenance fee depends on whether it is within the warranty. (Please check the Warranty coverage)

Step 4
We confirm the goods were returned and checked the problem. Please also email us your specific contact details (name, cell phone number, detail address, ZIP code)

Step 5
We will proceed the exchange or refund upon all the confirmation received.


Return address
For the return address, please contact customer service by email to obtain the address. Thank you！

Cancellation of order

Daysyore generally sends out your orders within 2-3 business days. To cancel an order, please contact us via support@daysyore.com as soon as possible and you will receive a full refund under the condition if your order has not been shipped.

But if your order has been shipped already, we will refund your payment when you send back the order.

Other Information:
Company Name: Northrock Inc
Email: support@daysyore.com
Phone: +1 3346102017
Address: 1312 17th Street Ste 2110 Denver CO 80202 United States.